About the role
As a Process Excellence Service Delivery Manager, you will make an impact by driving continuous improvement and operational excellence through Lean and Six Sigma methodologies. You will be a valued member of our Process Excellence team, collaborating closely with operations, transition, training, and client stakeholders to optimize quality, efficiency, and customer value across multiple engagements.
In this role, you will:
- Lead high-impact process improvement projects using Lean tools and Six Sigma principles to eliminate waste and enhance performance.
- Analyze current processes, identify improvement opportunities, and implement re-engineered solutions for sustainable results.
- Act as a change agent, partnering with cross-functional teams and clients to drive transformation initiatives.
- Design and implement KPI frameworks, dashboards, and measurement systems to monitor and sustain process performance.
- Identify automation opportunities and lead end-to-end process transformation initiatives, including AI/GenAI deployment.
Work model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in Cognizant office in Sao Paulo, Brazil. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations
What you need to have to be considered:
- Strong problem-solving and analytical skills.
- Green Belt or Black Belt certification in Lean Six Sigma.
- Proven experience in leading process improvement and transformation projects.
- Ability to collaborate effectively with global stakeholders and manage client escalations using RCA/CAPA methodologies.
- Experience in designing KPIs and implementing performance measurement systems.
These will help you stand out:
- Prior experience in a Black Belt role within the IT sector.
- Technical or coding knowledge.
- Understanding of digital marketing and exposure to outbound sales processes.
- Experience deploying AI/GenAI projects.
We’re excited to meet professionals who share our passion for operational excellence and innovation. If you meet the minimum requirements—or believe your transferable skills can make an impact—don’t hesitate to apply!