Inventory and Continuous Improvement Manager, ICQA

Operations is the beating heart of Amazon. This key part of our business makes
sure we fulfil and dispatch orders efficiently so that our customers get their
items on time. We're seeking an efficient and curious ICQA Manager to take full
ownership of our fulfillment center's Inventory Control and Quality Assurance
(ICQA) department. Our fulfillment centers are fast-paced, high-reward
environments where adherence to policies and procedures is key — and where the
right type of leader ensures we deliver reliably to our customers while
fostering a culture of continuous learning and innovation.

As an ICQA Manager, you'll make sure your area runs smoothly so we can meet our
goals. You will lead a team that keeps our operations safe, efficient, and of
the highest quality, while taking on projects across our network to drive
productivity. We are looking for someone who embodies Learn and Be Curious — a
leader who is never done learning, seeks to improve themselves and their team,
explores new possibilities, and acts to discover innovative solutions.

Key job responsibilities
Lead and manage the full ICQA department — including Shift Manager, Operations
Lead, Process Assistants, and associates — ensuring safe, efficient, and
high-quality operations across the fulfillment center. Drive inventory
strategies and execution to achieve department goals.

Own the FC quality strategy in partnership with the Site Leader, delivering
results across IRDR, Gross Adjustments, Dwelling Inventory, and Concessions
metrics. Lead root cause deep dives holding Inbound and Outbound teams
accountable for defect injection.

Manage safety compliance (RIR, SIR, LTR), implement PXT programs and develop
team members through structured 1:1s and Career Growth Actions. Cultivate a
culture of ownership, excellence, and intellectual curiosity — encouraging the
team to continuously seek new knowledge and better ways of working.

Analyze complex data to generate actionable insights, collaborate
cross-functionally to drive continuous improvement, and contribute to
Network-level Vertical Projects. Proactively explore new tools, methodologies,
and best practices, embodying Learn and Be Curious in every aspect of the role.

About the team
Our Inventory Control team is the beating heart of Amazon's Operations. We are a
diverse and dynamic team, made up of professionals who are passionate about
logistics and innovation. We work tirelessly to ensure our customers receive
their orders with accuracy and speed. Our environment is characterized by:

- A culture of constant innovation and intellectual curiosity
- Close collaboration with other operational teams
- Working with innovative inventory management technology solutions
- Frequent opportunities for learning and professional development

A strong emphasis on Learn and Be Curious — we value leaders who actively seek
new knowledge, experiment with new approaches, and inspire their teams to do the
same.
Basic Qualifications: - Bachelor's degree or equivalent
- Experience in English-language communication skills, both written and verbal
- Experience that includes strong analytical skills, attention to detail, and
effective communication abilities
- Work flexible schedule including weekends, nights, and holidays
- Employee and performance management experience Preferred Qualifications: -
Experience with performance metrics and process improvement and Lean techniques

Our inclusive culture empowers Amazonians to deliver the best results for our
customers. If you have a disability and need a workplace accommodation or
adjustment during the application and hiring process, including support for the
interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
[https://amazon.jobs/content/en/how-we-hire/accommodations] for more
information. If the country/region you’re applying in isn’t listed, please
contact your Recruiting Partner.