Sr Continuous Improvement, ACES (Amazon Customer Excellence System) BR Ops

As an ACES Process Specialist, you will be the guardian of quality control at
Earth's most customer-centric company! More specifically, you will be
responsible for the adoption and continuous improvement of Standard Operating
Procedures (SOP) at Amazon Logistics, Amazon's last-mile delivery arm, where we
deliver smiles to our customers everyday.

Key job responsibilities
- Being the Subject Matter Expert (SME) on all operational processes

- Leading process integration efforts at our Delivery Stations (DS)

- Leading Continuous Improvement initiatives

- Owning and managing change on a granular level

- Performing audits to ensure continuous SOP adoption and eliminate defects and
deviations

- Work with teams both Under the Roof (UTR) and On the Road (OTR) to identify
opportunities for improvement

- Make sure that we are always delivering the best possible service to our
customers!

A day in the life
You will be working closely with all AMZL teams to offer support and expertise
and gain an insight into bottlenecks and opportunities for improvement. Some of
these teams include:
- Station Ops
- Last Mile team/Delivery Service Providers (DSP)
- Learning
- Finance
- HR
- Loss Prevention
You will also work with your counterparts in other geographies to benchmark our
processes and ensure conformity with Amazon Standard Work.

About the team
The Amazon Customer Excellence System (ACES) team is a team of highly qualified
individuals whose main goal is to ensure quality control and continuous
improvement. We do this by keeping a close eye on metrics, making sure that we
are constantly raising the bar on performance and efficiency. We are also
responsible for the adoption of new technology and procedures as well as
supporting our peers with subject matter expertise. Basic Qualifications: -
Bachelor's degree
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating
results to senior leadership
- Experience with six sigma tools and Lean techniques
- Experience in program or project management
- Speak, write, and read fluently in English Preferred Qualifications: -
Master's degree, or Bachelor's degree in business, operations, human resources,
adult education, organizational development, instructional design or related
field
- Six Sigma Black Belt Certification, or experience in design review process to
incorporate electrical, mechanical, automation controls solutions to drive
equipment reliability and standards

Our inclusive culture empowers Amazonians to deliver the best results for our
customers. If you have a disability and need a workplace accommodation or
adjustment during the application and hiring process, including support for the
interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
[https://amazon.jobs/content/en/how-we-hire/accommodations] for more
information. If the country/region you’re applying in isn’t listed, please
contact your Recruiting Partner.