Process Improvement, Program Manager, External Fulfillment Operational Excellence

We're looking for a results-oriented Program Manager to join Amazon's BR
External Fulfillment Operational Excellence team and own the metrics,
processes, and launches that define how we scale. This isn't a supporting role;
you'll be at the center of how we operate, driving the initiatives that directly
shape seller experience, operational efficiency, and marketplace growth across
Brazil's external fulfillment network.

You'll lead from problem to solution: identifying what's broken through data,
designing what's next, and launching programs that stick. You'll partner with
Product, Operations, and Tech teams to turn complexity into clarity building
the measurement frameworks, process standards, and launch playbooks that let us
move faster without breaking things.

If you thrive on ownership, love making sense of ambiguity, and want your work
to be visible in the numbers that leadership tracks this is your role.

Key job responsibilities
Drive process improvement Own end-to-end initiatives that leverage data-driven
methodologies (e.g., Lean, Six Sigma, statistical analysis) to identify
inefficiencies and deliver measurable operational gains.

Partner cross-functionally Collaborate closely with Product, Engineering, and
Program teams to design and launch operational excellence programs that scale
across the organization.

Define and own success metrics Establish KPIs and measurement frameworks to
quantify program impact; build dashboards and reporting cadences that surface
insights to the right audiences.

Architect scalable solutions Translate complex operational challenges into
well-scoped, repeatable processes and tooling that reduce manual effort and
improve reliability.

Maintain program rigor Develop clear documentation, requirements artifacts,
and runbooks that keep programs on track and enable seamless handoffs.

Influence senior leadership Synthesize findings into crisp narratives; present
data-backed recommendations to Directors and VPs with clear tradeoffs and
proposed paths forward.

Align stakeholders at all levels Navigate competing priorities across multiple
teams and organizational layers to build consensus and unblock execution.

A day in the life
As a Process Improvement PM, you'll lead process mapping sessions to identify
operational bottlenecks and friction points in our external fulfillment network.
You'll conduct root cause analysis, create value stream maps, and design
streamlined solutions that remove business barriers. Your day will involve
facilitating workshops with stakeholders to identify process constraints,
develop innovative solutions, and implement frictionless processes. You'll focus
on eliminating redundancies, simplifying workflows, and creating standardized
procedures that scale across the network. Through continuous improvement
methodologies, you'll monitor the effectiveness of implemented changes, gather
stakeholder feedback, and iterate on solutions to ensure sustainable process
optimization Basic Qualifications: - Experience in program or project management
- Experience working cross functionally with tech and non-tech teams
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Preferred Qualifications: - Experience in stakeholder management, dealing with
multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Experience in defining and implementing process improvement initiatives using
data and metrics
- Experience in driving end to end delivery, and communicating results to senior
leadership

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customers. If you have a disability and need a workplace accommodation or
adjustment during the application and hiring process, including support for the
interview or onboarding process, please visit
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